FAQs

Frequently Asked Questions:

Q: What is Soft play?

A: Soft play is an infant and toddler play zone, in form of a mobile playground. It is filled with infant/toddler-friendly equipment by playing with, your child develops their gross motor skills. It is a great, safe and more and more popular solution for both indoor and outdoor parties.

Q: What age is Long Island Softplay Adventures appropriate for?

A: As of now, we offer services for children 0-5 years old. For safety purposes older children are not allowed in the play area.

Q:What are the rules and/or restrictions in the play area?

A: These are our general rules:

• All children and supervising adults must wear socks - no shoes are allowed in the play area,

• Absolutely no heels - they damage our mats permanently,

• Absolutely no food, drinks, candy or gum in the play area,

• No face paint, crayons, markers or outside toys in the play area,

• All sharp objects must be removed prior to entering the play area,

• All the equipment must remain within the play area,

• No pets allowed,

• The equipment cannot get wet,

• Children MUST be supervised by responsible adult(s) at all times!

Q: How long am I renting soft play equipment for?

A: Each of our Adventures (aka packages) offers equipment rental for up to 4 full hours. Additional time may be requested upon booking for an additional charge.

Q: Is there any deposit required?

A: We require a $100 deposit and a signed contract upon booking in order to secure your date and time slot. The said deposit goes towards the total balance, which is due 3 days prior to the event. If any additionl services, such as balloons or personalization are booked, the remaining balaance is due 7 days prior to the event date. We also require a $200 security/damage deposit, which is FULLY refundable upon the equipment inspection and pickup. As an alternative, you may opt to add an attendant to your package ($120 for up to 4 hours). The attendant will remain at your party to ensure the proper usage of the equipment but they will not be responsible for supervising children.

***REFUNDABLE*** DAMAGE / EXCESSIVE CLEANING DEPOSIT  ($200.00)

Please note that a damage/excessive cleaning deposit is MANDATORY and separate from total rental cost. It will be refunded to you IN FULL within 24 hours of your event completion, if our equipment is free from the following:

* heel holes,

* face paint,

* paint,

* glitter,

* slime,

* sand,

* crayon, markers, pencil marks,

* cake,

* food / drinks,

* sharp punctures,

* ANYTHING that has caused a temporary or permanent damage to the equipment, requires EXCESSIVE cleaning and/or that can affect the future event(s) equipment rental.

* All balls must be in the ball pit at the time of pickup (you will receive a text message when we are 15 minutes away, on our way to pick up the equipment).

Upon inspection, the deposit will be returned to you immediately in cash (if paid in cash prior to the beginning of your party), or within 24 hours electronically.

Q: What areas do you service? Do you charge delivery fee?

A: We are located in Nassau County, Long Island and we primarily operate in our county. However, you are welcome to contact us with inquiries for areas beyond Nassau. All deliveries within the 10 mile radius are free. There may be an additional charge for further distances. Please contact us for details.

Q: How can I book my rental?

A: You can contact us via phone or email in order to make your reservation. We will then guide you through the process. Please make your reservation ahead of time, if possible. We may not be able to guarantee availability for reservations with short notice.